Phone Banking – Telefonos bankolás

Phone Banking

Read the following conversation and try to complete the gaps with the missing parts, then check your answers.

a)    have a special account for that
b)    to sign up
c)    can check your balance
d)    automated answering machine
e)    all your day-to-day banking over the telephone
f)     press the number
g)    key in your PIN number

Customer: Can you tell me how the telephone banking services work?
Representative: You can do 1. ______________, 24 hours a day.
Customer: That’s great. How do I access my account?
Representative: Just call the bank, 2. _____________ and listen to the menu of options available.
Customer: How do I choose which option I want?
Representative: Just 3. _____________ for the service stated by the recording.
Customer: What kind of things can I do?
Representative: You 4. ______________, pay bills, order a statement or even transfer money to another bank.
Customer: That’s fantastic! Can I trade stocks and bonds.
Representative: I’m afraid you will have to 5. _______________.
Customer: What about getting help if I have any problems?
Representative: There’s an 6. _______________ and staff are available 9 to 5 seven days a week.
Customer: This sounds great. I’d like 7. __________.
Representative: Alright, can you answer a few questions please?

Key:

1.    e
2.    g
3.    f
4.    c
5.    a
6.    d
7.    b

Customer: Can you tell me how the telephone banking services work?
Representative: You can do all your day-to-day banking over the telephone, 24 hours a day.
Customer: That’s great. How do I access my account?
Representative: Just call the bank, key in your PIN number and listen to the menu of options available.
Customer: How do I choose which option I want?
Representative: Just press the number for the service stated by the recording.
Customer: What kind of things can I do?
Representative: You can check your balance, pay bills, order a statement or even transfer money to another bank.
Customer: That’s fantastic! Can I trade stocks and bonds.
Representative: I’m afraid you will have to have a special account for that.
Customer: What about getting help if I have any problems?
Representative: There’s an automated answering machine and staff are available 9 to 5 seven days a week.
Customer: This sounds great. I’d like to sign up.
Representative: Alright, can you answer a few questions please?